If your BDO card is lost or stolen, act immediately to reduce the risk of unauthorized use.
1) Lock the card in the BDO Online app (recommended for instant protection).
First Steps After Losing a BDO Card
Key numbers: BDO Hotline (02) 8888-0000; from PLDT/Globelines you may use #8888-0000.
If you are outside the Philippines, use the International Toll-Free option: (IAC)+800-8-CALLBDO (2255-236).
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After reporting, monitor SMS/app alerts and your recent transactions. If you spot unauthorized charges, file a dispute as soon as possible.
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Keep your personal details private and avoid sharing one-time passwords (OTP).
Practical checklist:
• Lock the card in-app (if available).
• Call the hotline and request blocking + replacement.
• Prepare identification and any required forms for your branch visit.
• Review recent transactions and save screenshots or references.
• If you received alerts you do not recognize, act quickly to dispute.
Common questions:
Do I need to get a replacement? If you still need card access, a replacement is the safest route after blocking the lost card.
How long does replacement take? Timing varies by branch and card type; ask your branch for the most accurate timeline.
Will there be a fee? A replacement fee may apply; in some cases you may have options depending on the card program.
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What if I find the card later? Treat it as unsafe once reported; confirm with the bank before attempting to use it again.
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Last updated: January 21, 2026.
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First Steps After Losing a BDO Card
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2) Call the BDO hotline to report the loss, block the card, and start the replacement request.
3) Coordinate with your branch of account to complete the replacement process.
You may be asked to complete an Affidavit of Loss. A replacement fee may apply depending on card type.
Key numbers: BDO Hotline (02) 8888-0000; from PLDT/Globelines you may use #8888-0000.
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