• Review recent transactions and save screenshots or references.
• If you received alerts you do not recognize, act quickly to dispute.
BDO Lost Card Help Center

Do I need to get a replacement? If you still need card access, a replacement is the safest route after blocking the lost card.
How long does replacement take? Timing varies by branch and card type; ask your branch for the most accurate timeline.
Will there be a fee? A replacement fee may apply; in some cases you may have options depending on the card program.
What if I find the card later? Treat it as unsafe once reported; confirm with the bank before attempting to use it again.
After reporting, monitor SMS/app alerts and your recent transactions. If you spot unauthorized charges, file a dispute as soon as possible.
Keep your personal details private and avoid sharing one-time passwords (OTP).
Practical checklist:
• Lock the card in-app (if available).
• Call the hotline and request blocking + replacement.
• If you received alerts you do not recognize, act quickly to dispute.
Do I need to get a replacement? If you still need card access, a replacement is the safest route after blocking the lost card.
Will there be a fee? A replacement fee may apply; in some cases you may have options depending on the card program.